1. Introduction
Welcome to BritIndo Global ("we", "us", "our"). These Terms & Conditions ("Terms") apply to all services provided by BritIndo Global Ltd, a company registered in England and Wales. By engaging our services, you ("Client") agree to be bound by these Terms in full.
If you do not agree with any part of these Terms, you must not use our services. We reserve the right to update these Terms at any time; continued use of our services constitutes acceptance of any revised Terms.
2. Definitions
- "Services" means any sourcing, quality control, factory verification, private labelling, warehousing, shipping, or related services provided by BritIndo Global.
- "Client" means the individual or entity engaging BritIndo Global for Services.
- "Order" means a confirmed instruction from the Client to proceed with a specific Service.
- "Supplier" means any third-party manufacturer, factory, or vendor engaged on the Client's behalf.
- "Retainer" means the non-refundable engagement fee payable prior to commencement of Services.
3. Services
BritIndo Global acts as a sourcing and trade facilitation intermediary. We do not manufacture goods ourselves. Our role is to identify, verify, and coordinate with Suppliers on the Client's behalf.
All Services are subject to a separate written agreement or confirmed Order. The scope, timeline, and deliverables of each Service will be set out in the relevant proposal or service agreement.
We reserve the right to decline or discontinue any Service at our discretion, including where we reasonably believe the requested goods or activities may be unlawful or contrary to our policies.
4. Payment Terms
4.1 Advance Payment
All Services require 100% payment in advance unless otherwise agreed in writing. No work will commence until cleared funds are received.
4.2 Retainer Fee
A non-refundable retainer of £200 is payable upon engagement to cover initial consultation, supplier research, and administrative setup. This retainer is credited against the total service fee upon Order confirmation.
4.3 Minimum Order Value
The minimum service value for any Order is £1,000 (excluding shipping and applicable taxes). Orders below this threshold may be declined or subject to a minimum fee surcharge.
4.4 Invoicing & Late Payment
Invoices are payable within 7 days of issue unless otherwise stated. Late payments may incur interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.5 Refunds
Payments made for Services already rendered are non-refundable. Refunds for unfulfilled Services will be considered on a case-by-case basis at our sole discretion.
5. Client Obligations
The Client agrees to:
- Provide accurate, complete, and timely information required to perform the Services.
- Ensure that any goods sourced comply with applicable laws and regulations in the destination country.
- Obtain all necessary import/export licences, permits, and approvals.
- Not use our Services for any unlawful, fraudulent, or harmful purpose.
- Notify us promptly of any changes to requirements or circumstances that may affect the Services.
6. Intellectual Property
All intellectual property rights in materials, reports, and documentation created by BritIndo Global remain our property unless expressly transferred in writing. Upon full payment, the Client is granted a non-exclusive licence to use deliverables for their intended business purpose.
The Client warrants that any branding, designs, or specifications provided to us do not infringe the intellectual property rights of any third party.
7. Limitation of Liability
To the fullest extent permitted by law, BritIndo Global's total liability to the Client for any claim arising out of or in connection with the Services shall not exceed the total fees paid by the Client for the specific Service giving rise to the claim.
We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profit, loss of business, or loss of data, even if advised of the possibility of such damages.
We are not liable for delays, defects, or failures caused by Suppliers, shipping carriers, customs authorities, or other third parties beyond our reasonable control.
8. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
9. Dispute Resolution
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation before commencing legal proceedings.
Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.
10. Changes to Terms
We may revise these Terms at any time by updating this page. The revised Terms will take effect immediately upon publication. We encourage you to review this page periodically. Your continued use of our Services following any changes constitutes your acceptance of the new Terms.
11. Contact
For questions about these Terms, please contact us:
- Email: [email protected]
- Address: BritIndo Global Ltd, England, United Kingdom